A Project Manager is primarily responsible for the internal management of multiple client projects, and assisting Consultants in serving select clients.
Key Responsibilities
Project Management
- Keeps track of multiple project timelines and alerts consulting team members as well as client team members of any changes along the way.
- Provides proactive leadership to consultants and clients to identify and avoid or mitigate potential obstacles, schedule conflicts and challenges, and find solutions when needed.
- Meets key deadlines for report writing assignments and delivers high-quality, high-value content. Prepares client presentations and reports in a highly professional manner, free of errors, ready to be delivered on time.
- Keeps track of project commitments and alerts supervisors to any upcoming overlaps that might cause restraints on time and resources.
- Supports the success of the consultant team by providing ongoing project updates and access to resources.
- Attends weekly/biweekly calls with assigned consultants for client update/status review to keep projects within project timetable.
- Communicates the status of each client engagement through the use of online project management software (e.g., Basecamp or Asana).
Client Interaction
- Prepares for and participates in project setup and status meetings/calls between consultants and clients (typically via Zoom).
- Communicates regularly with client teams and provides reminders and encouragement as needed.
- Trains and works with client administrative members for each project (Feasibility Study Associates and Campaign Managers).
Communications
- Communicates with clients and TFG staff in a clear, timely (within 24 hours), and professional manner.
- Works closely with consultants to provide assistance to clients.
- Cultivates long-term relationships with key leaders and staff at client organizations.
- Proactively serves and provides leadership to clients.
Core Values
Integrity
- Efforts are driven by strong moral principles.
- Communicates clearly and honestly with colleagues and clients.
- Fulfills his or her commitments to colleagues and clients.
Client-focused
- Promotes client success ahead of personal or firm interests.
- Seeks to propose and deliver solutions that are appropriate for each client.
- Demonstrates a willingness to go the extra mile and exceed client expectations in effort and results.
Leadership
- Looks for ways to provide formal or informal leadership with his/her peers at The FOCUS Group. Embraces continuous improvement and looks for ways to improve the business.
- Provides leadership to clients by serving as a trusted advisor to them.
- Consistently takes the initiative to help clients, projects and new business opportunities move forward.
Relationships
- Demonstrates a commitment to developing long-term, mutually beneficial relationships with clients and co-workers.
- Seeks out opportunities to increase the value delivered to clients.
- Seeks to be efficient in the direct or indirect use of client resources.
Requirements
- Experienced with standard office programs such as Word, Excel, PowerPoint, Google Drive, Dropbox, Zoom, and other basic office software and equipment
- Experienced with Project Management platforms such as Gantt Charts, CRMs, Basecamp, Asana
- This is a full-time, salaried position
- Must be able to work in the St. Augustine office
- Must be able to travel to staff retreats and occasionally for client meetings.